Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All Discover Your Kanji products are made to order.

After your order is placed, it will be sent for production. Production time may vary depending on the product, order volume, availability, and production facility.

Please note that production time is separate from shipping time.

SHIPPING

Orders may be produced and shipped by our fulfillment partners from different locations depending on the customer's destination and product availability.

Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout when applicable.

DELIVERY TIMES

Delivery times shown during checkout or after an order is placed are estimates and are not guaranteed.

Delivery may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, local delivery conditions, or unusually high order volumes.

INTERNATIONAL ORDERS

We may ship to multiple countries and regions.

International shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any such charges imposed upon import are the responsibility of the customer.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

TRACKING

When tracking information is available, it may be provided after the order has shipped.

Tracking availability and updates depend on the shipping carrier and destination.

MULTIPLE PACKAGES

In some cases, items from the same order may be produced or shipped separately and may arrive in multiple packages at different times.

LOST, DELAYED, OR DAMAGED ORDERS

If your order appears to be significantly delayed, lost in transit, or arrives damaged, please contact us through the contact method provided on the Discover Your Kanji website.

For damaged products, please retain the product and packaging and provide photographs if requested so that we can investigate the issue with our fulfillment or shipping partners.

INCORRECT OR UNDELIVERABLE ADDRESSES

We are not responsible for delivery failures caused by incorrect, incomplete, or undeliverable address information provided by the customer.

Additional shipping or replacement costs may apply if an order must be reshipped due to incorrect customer-provided information.

CONTACT

For questions regarding shipping or delivery, please contact us through the contact method provided on the Discover Your Kanji website.