Refund policy

RETURN & REFUND POLICY

All Discover Your Kanji products are made to order specifically for each customer. Because each item is produced after an order is placed, we do not accept returns, exchanges, or cancellations due to change of mind, incorrect size selection, incorrect color selection, or other customer-related reasons.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number and clear photographs showing the issue. Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Orders may be canceled within 15 minutes of purchase. After this cancellation window has passed, orders may enter production and can no longer be canceled or changed.

SIZE AND COLOR

Please carefully review your selected size, color, and design before completing your purchase. We do not accept returns or exchanges for incorrectly selected sizes, colors, or designs.

DELIVERY ISSUES

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

This policy does not limit any rights you may have under applicable consumer protection laws.